Cancellation, Return & Refund Policy
This Cancellation, Return & Refund Policy explains the responsibilities of ELKE and the businesses listed on our platform regarding cancellations, returns and refunds.
By using the ELKE website, you acknowledge and agree to the terms of this Policy.
1. About ELKE
ELKE is an online business listing and lead-generation platform dedicated to promoting women-owned businesses.
ELKE enables customers to discover businesses, browse products and services, and connect directly with sellers.
ELKE does not manufacture, own, stock, sell, deliver or provide the products or services displayed on the platform.
2. Customer Transactions
Any purchase, booking or service agreement is entered into directly between the customer and the respective seller.
ELKE is not a party to these transactions and does not act as the seller, supplier or service provider.
3. Cancellation Policy
Cancellation of an order or service is governed solely by the individual seller’s policy.
Customers wishing to cancel an order or booking should contact the respective seller directly using the contact details provided in the business listing.
ELKE does not process cancellation requests on behalf of sellers.
4. Return Policy
Return eligibility, conditions and procedures are determined by the individual seller.
If a customer wishes to return a product, they should contact the seller directly to understand:
- Return eligibility
- Return time limits
- Product condition requirements
- Return shipping arrangements
- Applicable charges, if any
ELKE does not accept or process product returns.
5. Refund Policy
Refunds, where applicable, are the responsibility of the respective seller.
The seller determines:
- Whether a refund will be provided.
- The amount of any refund.
- The refund method.
- The refund timeline.
ELKE does not collect customer payments for products or services and therefore does not process or issue customer refunds.
6. Damaged, Defective or Incorrect Products
If you receive a product that is damaged, defective or different from the description provided by the seller, you should contact the seller directly as soon as possible.
The resolution of such issues, including replacement, repair or refund, is the responsibility of the respective seller.
7. Service-Related Issues
If you have booked a service through a business listed on ELKE and experience any issue regarding the quality, availability or performance of the service, you should communicate directly with the service provider.
ELKE is not responsible for the execution or outcome of services provided by independent businesses.
8. Role of ELKE
ELKE’s role is limited to providing a platform that helps customers discover businesses and connect with sellers.
ELKE does not:
- Accept customer payments for listed products or services.
- Process orders.
- Arrange deliveries.
- Handle returns.
- Issue refunds.
- Resolve commercial disputes between customers and sellers.
Where appropriate, ELKE may review complaints relating to misuse of the platform or violations of its policies and take action in accordance with its Terms and Conditions.
9. Seller Policies
Each seller may maintain their own cancellation, return and refund policy.
Customers are encouraged to review these policies and clarify any questions with the seller before placing an order or engaging a service.
10. Changes to this Policy
ELKE reserves the right to amend this Cancellation, Return & Refund Policy at any time.
Any updates will be published on this page with the revised Effective Date.
Continued use of the website after such changes constitutes acceptance of the updated Policy.
11. Contact Us
If you have any questions regarding this Policy or your experience with the ELKE platform, please contact us:
ELKE
Email: admin@elkeboutique.com
Phone: +91-9789363373
Website: www.elkeboutique.com
We encourage all customers to communicate directly with the respective seller regarding product or service-related matters. ELKE remains committed to providing a trusted platform that connects customers with women-owned businesses while supporting a fair and transparent listing platform.