Frequently Asked Questions (FAQ)

01

What is ELKE?

ELKE is an online business listing platform dedicated to promoting women-owned businesses. It helps customers discover products and services offered by women entrepreneurs and connect with them directly.

02

Does ELKE sell products or services?

No. ELKE does not sell products or provide services directly.
ELKE is a business listing platform that showcases businesses and helps customers connect with the respective business owners.

03

Who can list their business on ELKE?

Women entrepreneurs who own or operate a legitimate business offering products or services can apply to list their business on ELKE, subject to verification and approval.

04

Is there any fee for customers to use ELKE?

No.
Browsing business listings and submitting enquiries on ELKE is free for customers.

05

How can I search for a business?

You can browse businesses by category, products, services or location using the search and navigation features available on the ELKE website.

06

Can I contact a business directly?

Yes.
Each business listing contains contact details or an enquiry option, allowing you to communicate directly with the business owner.

07

How do I submit an enquiry?

You can submit an enquiry using the enquiry form provided on the business listing page or contact the seller directly using the information displayed.

08

Who decides the product price?

All prices are determined solely by the respective business owner.
ELKE does not set or negotiate prices.

09

Does ELKE guarantee product quality?

No.
Each listed business is responsible for the quality, safety and accuracy of the products or services they offer.
Customers are encouraged to communicate directly with the seller before making a purchase.

10

Are all businesses verified?

ELKE reviews information submitted during registration before publishing a listing. However, customers should independently evaluate businesses and products before entering into any transaction.

11

Can I place an order through ELKE?

The ordering process depends on the individual business.
Some sellers may accept orders through their own channels, while others may request customers to contact them directly.

12

Does ELKE collect payment for products?

No.
Payments for products or services are made directly to the respective seller using the payment method agreed upon between the customer and the seller.

13

Is my payment made to ELKE?

No.
ELKE does not receive customer payments for products or services unless explicitly stated for a specific offering.

14

Who is responsible for product delivery?

The respective seller is responsible for packing, shipping and delivering products.

15

Can I return a product?

Return eligibility depends on the individual seller’s return policy.
Please contact the seller directly.

16

Who provides refunds?

Refunds, if applicable, are processed by the respective seller according to their own policies.
ELKE does not process customer refunds for products or services.

17

What should I do if I have a complaint about a seller?

We encourage you to first contact the seller to resolve the issue.
If the matter remains unresolved or you believe there has been misuse of the ELKE platform, you may contact ELKE through the details provided on our Contact Us page.

18

Will ELKE resolve disputes between customers and sellers?

ELKE may review complaints relating to misuse of the platform or violations of its policies.
However, ELKE is not a party to transactions between customers and sellers and cannot guarantee resolution of commercial disputes.

19

Is my personal information safe?

ELKE takes reasonable measures to protect the personal information you provide and uses it in accordance with our Privacy Policy.

20

Does ELKE share my personal information?

ELKE does not sell or rent your personal information.
Your enquiry details may be shared only with the business to whom the enquiry relates so that they can respond to you.

21

How can I list my business on ELKE?

Click on “Register as a Seller” on our website and complete the registration process.
Our team will review your application and contact you if additional information is required.

22

 Is there a subscription fee for sellers?

Yes.
ELKE offers paid subscription plans for businesses wishing to list their products and services. Current subscription details are available on the Seller Registration page.

23

How long does it take for my listing to go live?

Once payment (if applicable), required information and verification are complete, listings are typically published within a reasonable period, subject to review.

24

Can I update my business information?

Yes.
Registered sellers can request updates to their business profile, products, services and contact information.

25

Can ELKE remove my business listing?

Yes.
ELKE reserves the right to suspend or remove listings that violate its Terms & Conditions, Seller Code of Conduct or applicable laws.