ELKE Subscription & Refund Policy

This Subscription & Refund Policy governs the subscription services offered by ELKE to business owners who wish to list their businesses on the ELKE platform.

By subscribing to ELKE, you agree to this Policy.

1. Subscription Plans

ELKE offers paid subscription plans that enable eligible businesses to showcase their products and services on the ELKE platform.

The subscription may include, depending on the selected plan:

  • Business profile listing
  • Product and service showcase
  • Business contact details
  • Customer enquiry generation
  • Promotional opportunities on ELKE’s digital platforms
  • Other features announced by ELKE from time to time

The subscription is valid only for the period specified at the time of purchase.

2. Subscription Fees

  • Subscription fees are payable in advance.
  • All prices are displayed in Indian Rupees (INR).
  • Applicable taxes, if any, will be charged as per law.
  • Payment must be made through the payment methods made available on the ELKE platform.

3. Activation of Listing

A business listing will normally be activated after:

  • Successful payment of the subscription fee;
  • Submission of the required business information and documents; and
  • Verification and approval by ELKE.

ELKE reserves the right to seek additional information before approving a listing.

4. Renewal

  • Sellers are responsible for renewing their subscription before its expiry date.
  • ELKE may send renewal reminders as a courtesy; however, failure to receive a reminder does not relieve the Seller of the responsibility to renew.
  • If a subscription is not renewed, ELKE may suspend or remove the business listing until renewal.

5. Refund Policy

A. General Rule

Subscription fees are non-refundable once:

  • the payment has been successfully processed; and
  • the business listing has been approved or activated.

This is because subscription fees cover onboarding, verification, listing, platform maintenance and promotional services.

B. Duplicate or Incorrect Payments

If a Seller is charged more than once for the same subscription due to a technical error, ELKE will review the transaction and, where appropriate, refund the excess amount or adjust it against a future subscription.

C. Payment Failure

If payment is deducted but the subscription is not activated due to a verified technical issue, ELKE will investigate the matter. If the payment has been received by ELKE and the subscription cannot be provided, the amount may be refunded or the subscription activated, as appropriate.

D. Rejection of Listing

If ELKE rejects a business listing before activation because the business does not meet ELKE’s eligibility requirements or violates applicable law or these Terms, ELKE may, at its discretion, refund the subscription fee after deducting any applicable payment gateway charges or processing costs, where permitted by law.

6. Cancellation by Seller

A Seller may request removal of their listing at any time.

However:

  • the subscription fee already paid will not be refunded; and
  • cancellation does not affect any amounts already due to ELKE.

7. Suspension or Termination

ELKE reserves the right to suspend or terminate a listing if the Seller:

  • provides false or misleading information;
  • violates applicable laws;
  • infringes the intellectual property rights of others;
  • repeatedly receives serious complaints; or
  • breaches ELKE’s Terms & Conditions.

In such cases, the subscription fee shall not be refundable.

8. Changes to Subscription Plans

ELKE may modify subscription plans, features or pricing from time to time.

Any revised pricing will apply only to new subscriptions or renewals and will not affect the current subscription period already paid for.

9. Contact for Billing Queries

For any subscription, billing or payment-related questions, please contact:

ELKE

Email: admin@elkeboutique.com

Phone: 9789363373

Website: www.elkeboutique.com

We aim to respond to billing enquiries within a reasonable time.

10. Policy Updates

ELKE reserves the right to amend this Subscription & Refund Policy at any time. Updated versions will be published on the website and will become effective from the date of publication.

Continued use of the platform after such updates constitutes acceptance of the revised Policy.

11. No Guarantee of Business:

ELKE provides visibility and customer enquiry opportunities but does not guarantee any minimum number of enquiries, leads, sales, revenue, or business growth. Business outcomes depend on factors such as the Seller’s products or services, pricing, customer response, and market conditions.

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